Refund policy

🔄 Return & Refund Policy

At ROCA Targets, we stand behind the quality of our products and want you to shop with confidence.

📅 30-Day Return Policy

You have 30 days from the date of delivery to request a return.

✅ Eligibility for Returns

To be eligible for a return:

  • Items must be unused and in original condition
  • Must be returned in the original packaging
  • The product must not be damaged due to misuse

⚠️ Please note: Due to the nature of paper targets, used or opened packs cannot be returned.

📦 Damaged or Incorrect Items

If your order arrives:

  • Damaged
  • Defective
  • Incorrect

👉 Contact us within 48 hours of delivery

We will:

  • Send a free replacement
    OR
  • Issue a full refund

💸 Refunds

Once your return is received and inspected:

  • You will be notified of approval
  • Refunds are processed within 3–5 business days
  • Funds will be returned to your original payment method

🚚 Return Shipping

  • Customers are responsible for return shipping costs
  • Shipping fees (if any) are non-refundable

❌ Non-Returnable Items

We do not accept returns for:

  • Used shooting targets
  • Opened packs
  • Items damaged by improper use

📩 Need Help?

If you have any questions, we’re here to help:

👉 Email: Cs@rocauniversal.com
👉 Response time: within 24 hours

🔒 Shop with Confidence

We are committed to providing high-quality, reliable shooting targets designed for better training and performance.